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Title: Support
Staff/Floater (fill in at all offices during absences)
Location: All locations
Hours: Part Time Floater - as needed
PRINCIPAL DUTIES:
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Answers Center
phones, screens calls and directs calls to appropriate person, takes messages,
takes appointment cancellations and assists caller in appropriate manner.
-
Assists clients
who come into the Center: notifies therapist when client arrives; schedules
appointments for clients; sets fees appropriately using fee scales based on
client data; collects fees from clients, prepares receipts, maintains records
of fees received and balances cash.
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Completes all
necessary forms, records and data to open cases and to close cases; pulls
closed cases; sends closing list to computer department.
-
Types
correspondence and forms as required in the Center.
-
Verifies accuracy
of daily activity forms
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Assists
therapists in tasks related to client service; maintains schedules, updates
records, files, monitors the waiting room when children are waiting there, etc.
- Performs a
variety of clerical/support duties as required in Center: organizes and
maintains files, makes copies, opens and distributes mail, responds to intake
calls and opens or closes office when
necessary
JOB-SPECIFIC KNOWLEDGE AND SKILLS:
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Knowledge of
office procedures, office equipment, filing systems and computer information
systems.
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Proficiency in
keyboard skills, math, spelling business writing and grammar.
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Ability to work accurately
with details and organize work efficiently.
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Ability to work
on several tasks simultaneously without sacrificing accuracy or efficiency.
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Good telephone
and people skills with the ability to work closely with staff and clients in
cooperative manner.
- Knowledge and
proficiency on word processing and computer software systems.
COMPENTENCIES:
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Attitude- maintains positive disposition, remains
enthusiastic, dependable, and professional
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Communication
Skills- strong written and oral
communication skills
-
Judgement- ability to take appropriate and productive actions
in accordance with organizational policies
-
Problem
Solving/ Decision Making- ability to
work through problems by using conceptual and creative thinking
-
Flexibility- ability to adapt to changing priorities and
situations, willing to learn new skills, ability to handle pressure
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Teamwork-ability to work cooperatively and productively with
others (both internally and externally)
-
Service
Orientation- ability to work with the
safety and satisfaction of clients and co-workers in mind, remain friendly and
courteous, recognize and successfully handle cultural differences
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Organizational
Skills- ability to manage time and
work demands, ability to manage multiple tasks at once
- Initiative-ability to take action with out having to be told,
participates in self-improvement and developmental activities
DESIREABLE QUALIFICATIONS:
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High School
Education with typing and other office procedure courses.
- 3 years
experience in responsible clerical/secretarial position.
Please send a resume and cover letter to:
Human Resources
Provident, Inc
2650 Olive St.
St. Louis, MO 63103
or email us at
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Fax: 314-533-8948
EOE M/F/D/V
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