SUPERVISOR:  Senior Manager of Clinical Case Management

DEFINITION AND PRINCIPLE DUTIES:

The Community Outreach Worker is active in the community and provides outreach services to a targeted population to improve their educational, vocational and employment attainment.  Outreach worker also interacts and maintains a good working relationship with program participants and their families, other program staff, and community leaders and partners. 

·       Actively recruits participants into the program by making initial contact with targeted clients

·       Contacts clients by phone and by actively conducting home visits

·       Explains and promotes the program to potential client referral sources and outside community agencies

·       Works on a team with other staff to develop and help client achieve goals of the his/her individual treatment plan

·       Transport the client to various places in the community in efforts to help the client reach goals listed on the treatment plan

·       Complete all documentation in a timely manner

·       Other duties as assigned

DESIRABLE QUALIFICATIONS:

·       Bachelor’s degree in social services, human services, or related field preferred.

·       Ability to gain and hold the support, confidence, and enthusiasm of program participants and community leaders

·       Good written/verbal communication skills and organizational ability

·       Must be articulate and capable of presenting complex concepts in simplistic terms

·       Must be attentive to administrative details regarding accurate daily reporting of attendance data, programming, and work performed

·       Must represent Provident within the community and attend community meetings

·       Must be skillful in adjusting to client needs and issues

·       Must have an interest in social services and community action

·       Experience working with low to very low income clients

·       Must have valid driver’s license, valid car insurance and a good driving record

PHYSICAL DEMANDS:

·       Requires the ability to speak, see, and hear

·       The capacity to move frequently about the office and surrounding community

·       Occasional lifting up to 10 pounds

·       Requires the ability to handle unexpected situations arising from administrative or operational issues

MENTAL DEMANDS:

• No unusual demands
• Must be autonomously mobile in accessing client homes and a variety of different neighborhood based facilities where meetings and programs or held.

WORKING CONDITIONS:

•  Well-lit office with good heating, cooling, and ventilation system
•  Handicapped accessible
•  Good office equipment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be exhaustive of all responsibilities, duties and skills required of personnel so classified.