Program:  Support Staff
Location: Belleville Office
Hours: Full Time

* Answers Center phones, screens calls and directs calls to appropriate person, takes messages, takes appointment cancellations and assists caller in appropriate manner.

* Assists clients who come into the Center: notifies therapist when client arrives; schedules appointments for clients; sets fees appropriately using fee scales based on client data; collects fees from clients, prepares receipts, maintains records of fees received and balances cash.

* Completes all necessary forms, records and data to open cases and to close cases; pulls closed cases; sends closing list to computer department.

* Types correspondence and forms as required in the Center.

* Verifies accuracy of daily activity forms

* Assists therapists in tasks related to client service; maintains schedules, updates records, files, monitors the waiting room when children are waiting there, etc.

* Performs a variety of clerical/support duties as required in Center: organizes and maintains files, makes copies, opens and distributes mail, responds to intake calls  and opens or closes office when necessary

JOB- SPECIFIC KNOWLEDGE AND SKILLS:

* Knowledge of office procedures, office equipment, filing systems and computer information systems.

* Proficiency in keyboard skills, math, spelling business writing and grammar.

* Ability to work accurately with details and organize work efficiently.

* Ability to work on several tasks simultaneously without sacrificing accuracy or efficiency.

* Good telephone and people skills with the ability to work closely with staff and clients in cooperative manner.

* Knowledge and proficiency on word processing and computer software systems.

COMPENTENCIES:

* Attitude- maintains positive disposition, remains enthusiastic, dependable, and professional

* Communication Skills- strong written and oral communication skills

* Judgement- ability to take appropriate and productive actions in accordance with organizational policies

* Problem Solving/ Decision Making- ability to work through problems by using conceptual and creative thinking

* Flexibility- ability to adapt to changing priorities and situations, willing to learn new skills, ability to handle pressure

* Teamwork-ability to work cooperatively and productively with others (both internally and externally)

* Service Orientation- ability to work with the safety and satisfaction of clients and co-workers in mind, remain friendly and courteous, recognize and successfully handle cultural differences

* Organizational Skills- ability to manage time and work demands, ability to manage multiple tasks at once

* Initiative-ability to take action with out having to be told, participates in self-improvement and developmental activities

DESIREABLE QUALIFICATIONS:

* High School Education with typing and other office procedure courses.

* 3 years experience in responsible clerical/secretarial position.

Please send a resume and cover letter to:

Human Resources
Provident, Inc
St. Louis, MO 63103
or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Fax: 314-533-8948