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Support Staff - West County |
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Employment Opening
Program: Support Staff
Location: West County Office
Hours: Part Time, 2 Days Weekly, Wednesday & Thursday 4:30-9pm
PRINCIPAL DUTIES:
- Answers Center phones, screens calls and directs calls to appropriate person, takes messages, takes appointment cancellations and assists caller in appropriate manner.
- Assists clients who come into the Center: notifies therapist when client arrives; schedules appointments for clients; sets fees appropriately using fee scales based on client data; collects fees from clients, prepares receipts, maintains records of fees received and balances cash.
- Completes all necessary forms, records and data to open cases and to close cases; pulls closed cases; sends closing list to computer department.
- Types correspondence and forms as required in the Center.
- Verifies accuracy of daily activity forms (84's) and prepares forms 11, 12, 13 and 149 accurately.
- Assists therapists in tasks related to client service; maintains schedules, updates records, files, monitors the waiting room when children are waiting there, etc.
- Performs a variety of clerical/support duties as required in Center: organizes and maintains files, makes copies, opens and distributes mail, responds to intake calls and opens or closes office when necessary
JOB-SPECIFIC KNOWLEDGE AND SKILLS:
- Knowledge of office procedures, office equipment, filing systems and computer information systems.
- Proficiency in keyboard skills, math, spelling business writing and grammar.
- Ability to work accurately with details and organize work efficiently.
- Ability to work on several tasks simultaneously without sacrificing accuracy or efficiency.
- Good telephone and people skills with the ability to work closely with staff and clients in cooperative manner.
- Knowledge and proficiency on word processing and computer software systems.
COMPETENCIES:
- Attitude- maintains positive disposition, remains enthusiastic, dependable, and professional
- Communication Skills- strong written and oral communication skills
- Judgement- ability to take appropriate and productive actions in accordance with organizational policies
- Problem Solving/ Decision Making- ability to work through problems by using conceptual and creative thinking
- Flexibility- ability to adapt to changing priorities and situations, willing to learn new skills, ability to handle pressure
- Teamwork-ability to work cooperatively and productively with others (both internally and externally)
- Service Orientation- ability to work with the safety and satisfaction of clients and co-workers in mind, remain friendly and courteous, recognize and successfully handle cultural differences
- Organizational Skills- ability to manage time and work demands, ability to manage multiple tasks at once
- Initiative-ability to take action with out having to be told, participates in self-improvement and developmental activities
DESIRABLE QUALIFICATIONS:
- High School Education with typing and other office procedure courses.
- 3 years experience in responsible clerical/secretarial position.
If interested, please email a cover letter and resume to
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EOE M/F/D/V
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