Title:  Support Staff/Floater

Location: All locations (fill in at all offices during absences)

Hours: Part Time Floater - as needed

Principal Duties:

• Answers Center phones, screens calls and directs calls to appropriate person, takes messages, takes appointment cancellations and assists caller in appropriate manner.
• Assists clients who come into the Center: notifies therapist when client arrives; schedules appointments for clients; sets fees appropriately using fee scales based on client data; collects fees from clients, prepares receipts, maintains records of fees received and balances cash.
• Completes all necessary forms, records and data to open cases and to close cases; pulls closed cases; sends closing list to computer department.
• Types correspondence and forms as required in the Center.
• Verifies accuracy of daily activity forms
• Assists therapists in tasks related to client service; maintains schedules, updates records, files, monitors the waiting room when children are waiting there, etc.
• Performs a variety of clerical/support duties as required in Center: organizes and maintains files, makes copies, opens and distributes mail, responds to intake calls  and opens or closes office when necessary

Job-Specifc Knowledge and Skills:

• Knowledge of office procedures, office equipment, filing systems and computer information systems.
• Proficiency in keyboard skills, math, spelling business writing and grammar.
• Ability to work accurately with details and organize work efficiently.
• Ability to work on several tasks simultaneously without sacrificing accuracy or efficiency.
• Good telephone and people skills with the ability to work closely with staff and clients in cooperative manner.
• Knowledge and proficiency on word processing and computer software systems.

Competencies:

• Attitude- maintains positive disposition, remains enthusiastic, dependable, and professional
• Communication Skills- strong written and oral communication skills
• Judgement- ability to take appropriate and productive actions in accordance with organizational policies
• Problem Solving/ Decision Making- ability to work through problems by using conceptual and creative thinking
• Flexibility- ability to adapt to changing priorities and situations, willing to learn new skills, ability to handle pressure
• Teamwork-ability to work cooperatively and productively with others (both internally and externally)
• Service Orientation- ability to work with the safety and satisfaction of clients and co-workers in mind, remain friendly and courteous, recognize and successfully handle cultural differences
• Organizational Skills- ability to manage time and work demands, ability to manage multiple tasks at once
• Initiative-ability to take action with out having to be told, participates in self-improvement and developmental activities

Desirable Qualifications:

• High School Education with typing and other office procedure courses.
• 3 years experience in responsible clerical/secretarial position.

 

Please send a resume and cover letter to

Human Resources

Provident, Inc

2650 Olive St.

St. Louis, MO 63103

 

or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fax: 314-533-8948

EOE M/F/D/V