Position:

LCS 24-Hour Hotline Crisis Worker

Qualifications:

• At least 18 years old
• Strong communication skills
• Ability to distinguish one’s own beliefs and values from those of the caller
• Accept supervision and develop appropriate working relationships
• Successfully complete 60-hour agency training program

Responsibilities:

• The Crisis Worker provides immediate telephonic response to help callers that are in a crisis and refers persons with a need to appropriate community resources.
• LCS crisis workers (as a group) answer over 116 calls a day from people who are struggling with suicide, grief, depression, work, children, parents, alcohol, drugs, sexual issues, gambling, anger, abuse, health, money, other life challenges.
• Minimum of one 3-hour shift per week

Hotline Training:

• 60-hour commitment
• Certified by the American Association of Suicidology
• Mandatory
• Offered a variety of times and dates throughout the year (see 2009 LCS Training Schedule)
• Training will prepare you for the most difficult of hotline calls

Supervision:

The staff at LCS wants to ensure you are confident and prepared when working the crisis hotline.  Because we value your dedication and success, a qualified MSW will provide support and supervision throughout your work on the hotline.

Location:

Provident’s Life Crisis Services

2650 Olive Street

St. Louis, MO 63103

Contact:

Ellen Reynolds, M.A., L.P.C.

Volunteer & Practicum Coordinator

314-647-3100 ext. 2841

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